Software Services (Remote-only)
We provide managed and ad-hoc software services only. No hardware repairs, no parts, and no web design. All services are delivered remotely via secure screen-share or background agent. In the event onsite trip is needed to establish remote connectivity for future services, there will be additional fees.
Core managed services
- 24/7 monitoring & alerts — uptime and security monitoring for enrolled devices.
- Patch management — OS and major application patching on a scheduled cadence.
- Managed antivirus & remediation — deployment, monitoring, and cleanup.
- Automated backups & restore testing — cloud backup configuration and restore verification.
- Security reviews — quarterly vulnerability and account security checks.
On-demand software services
- Remote troubleshooting — software errors, crashes, driver conflicts (software-level fixes only).
- Virus & malware removal — detection, cleanup, and remediation.
- Operating system tune-up — performance optimization and cleanup.
- Data backup & recovery — restore from cloud backups or assist with file recovery (software-level).
- Email & cloud support — mailbox troubleshooting, sync issues, and cloud account setup.
- Software installation & licensing — install, configure, and validate licensed software.
Pricing model (examples)
We price to be competitive with national and local providers while keeping MSP predictability.
Remote diagnostic
$0
Free with managed plan signup; $29 one-off otherwise.
One-off remote support
$39
Per incident (30–60 minute typical window).
Virus / malware removal
$129
Includes cleanup and follow-up verification.
Monthly managed plans start at $49/device/month for home users and $199/month for small business bundles. Custom quotes available for larger environments.